Frequently Asked Questions

Typical lead times are 6-16 weeks depending on the model and customization level. Flat-pack kits are generally faster (4-8 weeks), while modular homes and commercial projects require 10-16 weeks. We provide a detailed timeline during the quotation process.

We ship worldwide! Our primary markets are Australia, USA, Canada, and Europe, but we have delivered projects to over 15 countries. Shipping costs and times vary by destination - we provide exact shipping quotes on request.

We provide complete architectural and engineering drawings that meet international building standards. However, building permit approval is the responsibility of the local owner/developer, as regulations vary by jurisdiction. We can provide guidance on what drawings are typically required.

Flat-pack homes are shipped as individual pre-cut, pre-drilled components that require on-site assembly (similar to a large furniture kit). Modular homes (volumetric) are built as complete 3D modules in our factory and craned onto your foundation, significantly reducing on-site time. Modular is faster but requires crane access.

Yes! All our timber products used for Australian projects feature a premium termite-resistant treatment (H3 rating for in-ground contact, H2 for above-ground). Our treatment meets AS/NZS standards for termite-prone areas.

We use high-performance insulation that meets or exceeds local energy code requirements. For Australian projects, our standard insulation achieves NatHERS ratings of 5-7 stars depending on the model. Upgrade options are available for better energy efficiency.

All components are carefully packaged in protective wrap and loaded into standard 20ft or 40ft shipping containers. Each piece is labeled with its assembly location. Flat-pack components are stacked on pallets for easy unloading.

Shipping costs depend on the model size, weight, and destination port. As a reference, a standard granny flat ships for approximately AUD 2,000-3,500, while a full home kit ranges from AUD 5,000-12,000. We provide exact quotes including all shipping costs.

Yes! Every kit includes a comprehensive assembly manual with step-by-step instructions, diagrams, and a parts list. We also provide video tutorials and offer remote technical support during assembly. For an additional fee, we can arrange on-site assembly supervision.

Our flat-pack systems are designed for owner-builders with basic DIY skills. Most customers with general construction knowledge can complete assembly with our documentation. For modular homes, we recommend professional installation due to crane requirements.

Our plans are engineered to meet international timber construction standards. However, local building codes vary significantly. We recommend sharing your local building authority requirements with us during the quoting process so we can adapt the design accordingly.

Yes! Our Australian range is designed to comply with the National Construction Code (NCC) and relevant AS/NZS standards. We provide engineering reports and technical documentation to support your building permit application.

We offer a 25-year structural warranty on timber components and a 2-year warranty on hardware and connections. Our warranty covers manufacturing defects but not damage from improper installation, neglect, or extreme weather events.

Yes, we maintain a complete parts catalog for all our models. Replacement timber components, hardware, and finishing materials can be ordered at any time. We keep detailed records of all projects for easy reference.

Absolutely! All our timber is sourced from responsibly managed forests and is FSC® certified. We are committed to sustainable forestry practices and can provide certification documentation on request.